What is the delivery time & cost?
US: Delivery is approximately 2-3 working days.
We ask customers to wait 3-4 days before contacting us if not delivered. If you need a faster service (24 hours) please contact our sales team before placing your order online for further details.
What should I do if I haven't received my package?
If you have not received your package within 2-3 working days, please check your parcel tracking. This will be sent with your dispatch confirmation email. If you still cannot locate your package using this information, you can contact our customer service team. Email: firstname.lastname@example.org
What is the return policy?
In the unlikely event that you are dissatisfied with your purchase, please follow our simple returns procedure. This can be found on our Returns policy page or click here
How much does it cost to return a product(s)?
When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage of the return parcel. We strongly recommend you send it recorded post.
If you are returning an item as a result of a mistake by POOCH OOZE or for a faulty item within 30 days, we will refund the cost of postage for the returned item(s).
When will I be charged?
When placing your order online you will be charged when this order has been received by us. You will receive a confirmation email from us.
Can I collect from a local sDo I need to create an account to buy from your online shop?ore?
No, you can checkout as a guest. However, we would advise creating an account as this then allows you to track the progress of your order and you can save your details for any future orders.
Which payment methods do you accept?
We accept most major credit/debit cards, including MasterCard, Maestro & Visa. You can also checkout via PayPal.
Can I cancel my online order?
Yes, provided your order has not been dispatched from our warehouse you can cancel your order. If you wish to cancel your order, you can contact us on: email@example.com
Can I pre-order or reserve a product?
Unfortunately, we are unable to reserve or take pre-orders for any items on our website. However, if an item is out of stock you can set up a stock alert, you will then be notified by email when this item has been restocked. You can do this by clicking 'Request stock alert' on the product page of the item.
Will I receive a copy of my invoice?
Yes, once your order has been invoiced by us we will send a copy of your invoice to the email address provided when your order was placed. If you have paid via PayPal this will be the email address that your invoice is sent to.
How long does it take for home delivery?
We use Royal mail and DHL to send most of our UK orders.Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
How do I stop receiving newsletters or other marketing emails?
To unsubscribe from any emails, please log into your account, then click Email Subscriptions on the left navigation menu. You can then untick which lists you wish to unsubscribe from.
How do I create an account?
You can create an account by clicking here. Once you have completed this online form you can log into your online account.
To redeem a promotional code:
Follow the deal instructions or go to the promotion's Terms and Conditions.
Enter the claim code on the Select a payment method page or on the Place Your Order page of the order form.
Note: If you don't place an order at the time you enter the code, the promotion will remain on your account until it is used or until the promotion expires.
Enter the promotion code exactly as specified. Do not add spaces before, inside of, or after the promotion code.
Verify that a promotion code was successfully applied by reviewing your Order Confirmation e-mail or by going to Your Account
If the total cost of the items you are purchasing exceeds the amount of the promotion, you will be prompted on the order form to provide your credit card information for the remaining balance.
If you use a promotional certificate for a purchase on poochooze.com and then the order is canceled (by us or by you), the promotional certificate will return to you to be applied to your next order.
If you use a promotional certificate for a purchase on poochooze.com and then the order is returned for a refund, the promotional certificate will not be available for re-use, as promotional certificates are for one-time use.
Promotion codes may not be applied toward the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.
Where can I see upcoming product launches?
By signing up to our newsletter, we will send you news or updates of any new product or brand launches as well as information on promotions that we are running.