Downloading a Digital Item
If you have a Pooch Ooze account, after your purchase you’ll see a View your files link which goes to the Downloads page. Here, you can download all the files associated with your order.
Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card on Pooch Ooze, confirmation might take a few minutes.
We’ll also send you a download notification email separate from any transaction notification emails you receive from Pooch Ooze and/or PayPal.
If you're unsure if you've purchased a Digital Item, you can always go back to the listing page. If it is a digital download, you should see an "Instant Download" message on the images for the item.
I purchased a digital item, but I don't have a Pooch Ooze account.
If you checked out as a guest, you'll find a link to download your purchase in the receipt email that was sent to you after purchase.
I can’t seem to find my download notification email.
First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, add email@example.com or firstname.lastname@example.org to your address book or safe list.
For now, you can still get to your file using the directions below.
Can I access my digital purchases from within my account?
Yes! To access your digital file(s), go to Your > Purchases and reviews and look for the order.
To the right of the order, click Download Files. This goes to the Downloads page for all the files attached to your order.
There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time on your Purchases page, provided the transaction hasn't been canceled or removed.
If your payment is still processing, the Download Files button will be gray.
I’m having trouble downloading my files.
If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.
If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact us, for further assistance.
If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. Please contact us to see what program(s) you may need.
If you continue to have trouble, please contact our Support team.
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